Shipping policy
Effective Date: 01.07.2024
1. Shipping Methods
1.1 Express Shipping (Germany):
- We offer free express shipping within Germany. Delivery usually takes 1-2 business days. Tracking information will be provided.
1.2 Standard Shipping (International):
-
We offer free standard shipping worldwide for all orders. Delivery times vary by region:
• USA: 3 to 6 business days
• Europe: 5 to 10 business days
• Worldwide: 10 to 20 business days
Tracking information will be provided.
- For express shipping (3-4 business days) please contact us via
2. Shipping Carriers
2.1 Domestic (Germany): We primarily use Deutsche Post for domestic shipments.
2.2 International: For international shipments, we partner with various reliable shipping providers based on the destination. The specific carrier handling the package at the destination will depend on the postal service or courier services available in that country.
3. Order Processing Time
Processing Time: Orders are typically processed and shipped within 1-3 business days after payment confirmation, excluding weekends and holidays. For exact processing times, please refer to the information provided on the respective product page.
4. Shipping Restrictions
4.1 Customs and Duties: For international orders, we take care of any customs duties, taxes, or fees imposed by your country. You won’t have to worry about additional fees—we've got it covered to ensure a smooth delivery to your doorstep.
4.2 P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
5. Order Tracking
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking details.
6. Lost or Delayed Shipments
Resolution: In the rare event that your shipment is lost or significantly delayed, please contact us via chat, WhatsApp, or email so that we can investigate and resolve the issue promptly.
7. Contact Us
For any questions about our Shipping Policy, please contact us at:
- AnsAtelier
- Yuvraj Khosla
- Wolliner Str. 4, 31789 Germany
- info@ansatelier.com
- +4917643628412